FAQ

Where is the store based?

Chicago, IL

When will the new Period Panties designs be in stock?

We will have three new designs, Redrum, Call of Cunthulu, and Krampuss, in stock in mid-late November.

What is this store's return and exchange policy?

There are no returns on underwear for hygiene reasons. Please check the sizing charts carefully.

Do you accept orders placed outside of the US?

We sure do! Everywhere except Cuba, Iran, North Korea, Syria, and Sudan.

How much is postage?

The standard domestic shipping rate is $3 for the first pair, then $.75 for each additional pair in that order.

The Priority Mail rate (US only) is $7.00 for the first pair, then $.40 for each additional pair in that order.

The Canadian shipping rate is $7.50 for the first pair, then $.75 for each additional pair in that order.

The international shipping rate is $9.50 for the first pair, then $1.75 for each additional pair in that order.

How long will it take to receive my order?

We typically ship within 24 hours on weekdays. Most domestic orders take anywhere from 2 to 9 business days to arrive depending on the efficiency of your local postal service. Packages sent via Priority Mail (US only) take 1-3 days for delivery, depending on location. International shipping times may vary between 1 and 6 weeks (Shipping to Canada is usually 1-2 weeks, other places typically 2-4). For international orders only, we can ship via DHL for an extra charge. DHL delivers to most places in the world in 2-3 days.

What is Storenvy?

This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step.

How do I pay for my order? Is it secure?

The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.